November 4, 2016

I've been struggling with a topic for our first blog post, and then Facebook asks if I wanted to share a post that I had shared on this day, one year ago. "Sure, why not" I thought, it seemed to resonate with so many people when I originally shared it - and the message is something that we all need a reminder of now and then. It's not real estate related, but oh well - it's life related - so here goes:

Mike Masters

A couple of days ago, Sarah and I started out early on a trip to #PaloAlto, CA. As we neared #Tracy, the traffic became extremely congested, and slowed to a crawl. We had been on the road for hours, and it became apparent that we wouldn't be making it to our destination on time or even reasonably late, so we made our way to the nearest freeway exit, and found a place to have breakfast.

We went to an IHOP restaurant and were seated pretty quickly, even though the place was super busy. The food took a while to come out, and I noticed that there were only 2 or 3 servers attending to the whole place. I could also see a long line forming at the entrance, and hear those people complaining about how long it was taking to get seated.

A young couple across the aisle from us was getting more and more irritated as they waited for their food. The whole time, those few servers never stopped moving. Although I could tell they were super stressed, they were conducting themselves in an absolutely professional manner, and operating to the best of their abilities.

The couple across from us was served their breakfast. They ate, and then waited for the bill, the whole time looking very irritated and mumbling back in forth under their breaths. Our breakfast eventually arrived, and we ate. Near the end of our meal, we were given our bill, and started to head toward the register.

Meanwhile, the couple across from us decided to unleash on a young blonde haired waitress who had been so professional to everyone just moments prior. Apparently the inconvenience of having to wait was less tolerable to them, than the rest of the hungry people there.

Sarah witnessed the attack, and immediately offered a hug to the waitress (who began to cry in front of the gathering of people waiting to be seated). She told her that she was doing a fantastic job, despite what the #angry couple had just told her.

After returning from the restroom and waiting near the front door, I witnessed others approaching this young lady, and offering encouraging words of advice in an effort to comfort her as well.

So here's my point: The way we see and experience things is the result of our perspective. I've been the angry person; I've also been the victim of angry people. On this day, I saw a young employee working her ass off. Others saw her as a person who could do nothing right. In an attempt to make themselves feel better, they decided to destroy this young lady.

#Perspective, people! Sarah and I had just spent over two hours in horrible traffic. A short wait in a crowded restaurant was a welcome relief! And they had hot coffee! And food! Unfortunately for the young waitress, the angry couple didn't/couldn't see that. They saw it from a different perspective.

It's easy to pass judgement, but what we must take into account, is that our way of seeing things can be clouded by our particular mood, our fears, and our own insecurities.